At Moltrec, we strive to provide the most reliable automation and sequencing tools for your business. Because our Service provides immediate access to digital resources, API credits, and automation workflows, our refund policy is as follows:
We offer a 7-day money-back guarantee for new subscribers on their first billing cycle. If you are not satisfied with the platform, you may request a full refund within 7 days of your initial purchase, provided that:
You have not exceeded 20% of your plan’s monthly automation or email credits.
You have not used the Service for any activities that violate our Terms and Conditions.
Monthly Plans: After the initial 7-day period, monthly subscriptions are non-refundable. You may cancel your subscription at any time to prevent future billing, and you will retain access to the Service until the end of your current billing period.
Annual Plans: Refunds for annual plans are handled on a case-by-case basis. If a refund is granted, it will be prorated based on the standard monthly rate (not the discounted annual rate) for the months used.
If you are using a Free Trial of Moltrec, you will not be charged until the trial period ends. To avoid being charged, you must cancel your subscription before the trial expires. Once a trial converts into a paid subscription, the standard 7-day money-back guarantee applies to the first charge.
Moltrec cannot issue refunds in the following situations:
Account Suspension: No refunds will be issued for accounts suspended or terminated due to violations of our Anti-Spam policy or Terms of Service.
Unused Credits: Unused automation credits or email sequences do not roll over and are not refundable if the subscription is canceled.
Third-Party Issues: We are not responsible for, and cannot refund based on, changes or limitations imposed by third-party platforms (e.g., your CRM or email provider).
To request a refund, please contact our support team at billing@moltrec.com with the following information:
Your account email address.
The transaction ID or invoice number.
A brief explanation of why you are requesting a refund (this helps us improve our Service).
Once approved, refunds will be processed back to the original payment method used at the time of purchase. Please allow 5–10 business days for the credit to appear on your statement, depending on your financial institution.
